Welcome to Home Care Services
Experience premium home care services at your doorstep.
Last Updated: September 2026
Welcome to Home Care Services. By accessing our website, contacting us, making a booking, or using any of our services, you agree to the following Terms & Conditions.
These Terms apply to all customers using services offered by Home Care Services through our website, phone, WhatsApp, or any other booking channel.
Home Care Services provides or facilitates doorstep services including:
Availability of individual services may depend on location, staff availability, timing, and the customer's specific requirements.
Customers must provide accurate information while booking, including their name, contact details, service address, preferred date and time, and the nature of the service required.
A booking is considered confirmed only after confirmation from Home Care Services through phone, WhatsApp, SMS, email, website, or another authorized communication channel.
Service timings may occasionally change due to traffic, emergencies, staff availability, weather conditions, or other circumstances beyond our reasonable control.
Charges may vary depending on the type of service, duration, location, service professional required, materials used, and other applicable requirements.
Customers will be informed of applicable charges before or during booking wherever practicable.
Additional work requested by the customer that was not included in the original booking may result in additional charges.
Payments must be made through payment methods accepted by Home Care Services.
Where applicable, taxes or government charges may be added to the service price.
Customers should notify us as early as possible if they wish to cancel or reschedule a booking.
Cancellation charges may apply when:
Home Care Services may also reschedule or cancel a booking if a service professional becomes unavailable or due to circumstances beyond our control.
Where appropriate, we will make reasonable efforts to provide an alternative appointment.
Customers must clearly communicate the patient's or care recipient's requirements before the service begins.
Our caregivers and attendants provide non-emergency support according to the service selected.
Unless specifically stated otherwise, attendants and Aya personnel should not be considered substitutes for registered doctors, nurses, or emergency medical professionals.
Customers must inform us in advance where the care recipient requires specialized medical assistance, mobility assistance, continuous observation, or other special support.
Home Care Services is not an emergency medical service.
In the event of a serious medical emergency, customers should immediately contact an ambulance, hospital, doctor, or appropriate emergency service.
Any medical advice, diagnosis, prescription, treatment, or clinical decision should be obtained from an appropriately qualified healthcare professional.
Parents or guardians must provide complete information regarding the child's routine, allergies, food restrictions, medication requirements, health conditions, and emergency contacts.
Parents or guardians remain responsible for providing appropriate instructions relating to the child's care.
Any medication should only be administered according to clear instructions provided by the parent, guardian, or qualified healthcare professional, subject to the scope of the booked service.
Customers are requested to provide safe access to the property and identify any delicate, expensive, damaged, fragile, or sensitive items before cleaning begins.
Some stains, marks, discoloration, rust, mold, grease, or damage may not be completely removable.
Results may depend on the age and condition of surfaces, fixtures, appliances, tiles, furniture, and other materials.
Customers should secure valuables, cash, jewellery, important documents, and other personal belongings before the service begins.
Customers must disclose any known problems, previous repairs, electrical issues, or unusual behavior of the appliance before servicing.
The final cost may change if additional faults, replacement parts, gas refilling, electrical repairs, or other work is discovered during inspection.
No additional chargeable work should normally be performed without informing the customer.
Warranty on parts, where applicable, may be governed by the manufacturer's or supplier's warranty terms.
Customers agree to:
Home Care Services reserves the right to refuse or discontinue a service where the environment is unsafe, abusive, unlawful, or unsuitable for the professional performing the service.
We aim to work with suitable and reliable service professionals and may undertake identity, document, experience, reference, or background checks depending on the nature of the service.
However, no screening or verification process can guarantee a person's future conduct.
Customers should immediately contact Home Care Services if they experience inappropriate behavior, misconduct, safety concerns, or any serious service-related issue.
Customers should report any alleged damage caused during a service as soon as reasonably possible and provide appropriate photographs, documents, bills, or other evidence where required.
Any liability will be assessed based on the facts, circumstances, service booked, evidence available, and applicable law.
Home Care Services will not be responsible for pre-existing damage, normal wear and tear, deterioration, hidden defects, manufacturer defects, or damage resulting from inaccurate instructions provided by the customer.
Customers are responsible for safeguarding cash, jewellery, electronic devices, documents, and other valuable items.
We strongly recommend that valuables are not left unattended in service areas.
Any suspected theft or serious misconduct should be reported immediately to Home Care Services and, where appropriate, to the relevant authorities.
We aim to provide professional and reliable services.
If you are dissatisfied with a service, please contact us within a reasonable period after the service is completed.
When raising a complaint, please provide:
We will review genuine complaints and take appropriate action according to the circumstances.
Refunds, partial refunds, service corrections, or repeat visits may be offered depending on the nature of the complaint and the service provided.
Refund eligibility will be assessed on a case-by-case basis.
Refunds will not normally be provided simply because a customer changes their mind after a service has been substantially or fully completed.
Certain services may involve cleaning products, replacement parts, consumables, equipment, or products supplied by third parties.
Manufacturer warranties and third-party terms may apply to those items.
Home Care Services is not responsible for defects that arise solely from third-party manufacturing issues, except to the extent required by applicable law.
The content, branding, graphics, designs, photographs, logos, service descriptions, and other materials displayed on our website are owned by or licensed to Home Care Services unless otherwise stated.
Users may not copy, reproduce, modify, distribute, commercially exploit, or misuse our website content without authorization.
Customers must not use our platform or services for:
We reserve the right to suspend or refuse service where misuse is suspected.
Personal information collected during booking or service delivery will be handled according to our Privacy Policy and applicable law.
Information may be used for purposes such as:
Please refer to our separate Privacy Policy for further details.
Home Care Services will not be responsible for indirect, incidental, consequential, or special losses arising from circumstances beyond our reasonable control, subject always to applicable law.
Nothing in these Terms is intended to exclude any right or liability that cannot legally be excluded.
We will not be responsible for delays or failure to provide services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, government restrictions, transport disruption, public emergencies, power failures, civil disturbances, or similar events.
Home Care Services may update these Terms & Conditions periodically.
The latest version will be published on our website with an updated effective date.
Continued use of our services after changes are published will be subject to the updated Terms, to the extent permitted by applicable law.
These Terms will be governed by the applicable laws of India.
Any dispute arising in connection with the services will be subject to the jurisdiction of the competent courts applicable to the registered business location of Home Care Services, unless otherwise required by law.
For bookings, complaints, questions, or assistance regarding these Terms & Conditions, please contact:
Home Care Services
Phone: 8910667160
WhatsApp: 8910667160
Email: info@homecareservices.net.in
Address: Haridevpur,MG Road,kolkata-700082
By booking or using Home Care Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
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